About Me

Jairus Futrell
🛠️ 🎮 🎹

"Professional" Me

As a Senior Product Designer, I specialize in transforming complex challenges into simple, user-friendly solutions. With over a decade of experience across retail, financial, and corporate real estate, I bring a strong background in crafting meaningful digital experiences. My approach blends Design Thinking with agile processes, informed by a Visual Communication Art and Design degree from Virginia State University and Nielsen Norman Group coursework.

I am deeply user-centric, leveraging insights from diverse customer interactions to ensure product experiences are intuitive and dynamic. My development background fosters seamless collaboration with engineering teams, enabling efficient and effective product delivery. I also skillfully integrate functional animation to enhance user engagement.

A passionate advocate for teamwork and mentorship, I excel at building cross-functional relationships and guiding designers to achieve their career goals. Outside of design, I am a dedicated gamer, family man, and musician, with a passion for continuous learning, currently exploring the potential of AI.

"Life Beyond the Screen" Me

I'm a huge gamer — you'll find me switching between my consoles and my PC, mastering the logistics of survival crafting or the competitive fire of e-sports titles like Rocket League. It's my favorite way to practice complex systems thinking and optimize performance under pressure.

A lifelong music lover who serves as a Musical Director, leading a band while playing keyboard and guitar. This practice reinforces essential skills like synchronization, precision, and collaborative teamwork for design project success.

I embody a growth mindset, continually self-teaching new technical skills (including coding and musical instruments). My current focus is on AI integration for optimization and mastering 3D software to expand my design capabilities with my new 3D printer.

Work Experience

Sr. Product Designer, CoStar

Nov 2025 – June 2026 (1.5 year)
  • Design Lead & Strategic Execution
    • Spearheaded the end-to-end design and launch of the "Report Experience" platform, enabling enterprise-scale bulk property reporting and high-fidelity customization.
  • Global Product Scaling
    • Partnered with the international team to adapt the product ecosystem for global markets, launching UK Public Record, while maintaining brand consistency across diverse locales and regulatory requirements.
  • Design Systems & Operational Excellence
    • Assisted comprehensive audits and evolution of the core design library, architecting scalable components.
  • Mentorship & Team Growth
    • Cultivated a high-performing design culture by mentoring both entry-level and senior designers, providing strategic creative direction and professional development that led to the successful delivery of major product initiatives.
  • Brand-Product Integration
    • Bridged the gap between brand identity and product UI by engineering custom, interactive HTML/CSS animations, elevating the perceived quality of the user experience and strengthening brand recognition during high-friction loading states.

Pr. Product Designer, Capital One

July 2023 – 2024 (1 year)
  • Design lead responsible for launching Passkeys, an experience that allows users to access their account using their device's unlock method. This is being done by working closely with product and tech partners.
  • Design lead working with platform teams to ensure the customer's data is the most accurate and current.
  • Worked with Senior Leadership to create vision and mission statements, along with quarterly OKRs.
  • Worked with other lines of business to update existing experiences with updated design system components.
  • Created animations to provide guidance for the use of new customer features.
  • Mentored entry and senior-level designers.

Product Designer, CarMax

November 2019 – June 2023 (3.5 years)
  • Lead designer responsible for launching and maintaining Offer Hub, an in-house product that helps CarMax obtain its inventory, through research, wireframing, and other design methods.
  • Design lead responsible for launching the Self Check-In tool, from start to finish, that allowed customers to self-service while in the stores.
  • Worked with product manager to communicate research and designs with stakeholders and senior leadership.
  • Led the team through priority conversations using design principles as a basis to finalize team goals.
  • Mentored entry and mid-level designers.

Sr UX/UI Designer, Capital One

June 2012 – November 2019 (8 years)
  • Worked on web page redesigns by working closely with the product owner and development team, which yielded increased customer engagement and more growth for business.
  • Creative lead responsible for improving the experience for small business customers to complete tasks servicing their accounts online.